Punjab Admin Goes Digital: Govt Knocks at Citizens’ Door in 2025 — Aman Arora

Over 12.46 lakh applications processed online by Patwaris

1.85 lakh citizens served at doorstep under “Bhagwant Mann Sarkar Tuhade Dwaar”

Chandigarh, December 31

In a landmark year for digital governance, Punjab Administration has achieved an unprecedented reduction in service pendency to just 0.33%, marking a major leap in administrative efficiency and transparency. The transformation, driven by the state’s emphasis on technology-led governance, has made access to government services faster, easier, and more transparent for citizens across Punjab.

Good Governance and Information Technology Minister Mr. Aman Arora highlighted that during 2025, the administration processed over 12.46 lakh applications online after onboarding Patwaris on the centralized E-Seva portal. This streamlined process has drastically reduced delays and minimized human discretion in service delivery.

He informed that under the “Bhagwant Mann Sarkar, Tuhade Dwaar” initiative, the government has successfully delivered more than 1.85 lakh services at citizens’ doorsteps, ensuring that essential services—from pensions to certificates—reach people without them having to visit government offices.

Mr. Arora said the Department of Good Governance and Information Technology implemented a real-time Dashboard to monitor service delivery across departments. This continuous digital tracking system proved transformative in cutting down pendency across the state and helped Punjab secure the first prize at the Technology Sabha Conference in Rajasthan for innovation in governance.

He added that the state has done away with physical forms for 13 major services, moving towards a fully paperless and contactless model. Digital signing and issuance of QR-coded certificates have replaced cumbersome paperwork, enabling citizens to receive verified documents directly on their mobile phones.

Calling 2025 a “turning point” in Punjab’s administrative history, Mr. Aman Arora said the government has shifted from a culture of “sifarish and delay” to one of digital dignity and delivery efficiency. “The foundation has been laid for a 100% seamless, paperless and contactless system where governance is not distant but arrives directly at citizens’ doors,” he added.