Residents Thank Deputy Commissioner for Swift Redressal of Complaints Submitted via Email
Sonipat, June 1
Demonstrating a responsive and citizen-centric approach to governance, Deputy Commissioner Neha Singh took immediate action on complaints received through her official email, providing timely relief to residents and reinforcing public confidence in the district administration.
Under the leadership of the Deputy Commissioner, the district administration has been making continuous efforts to ensure the prompt resolution of public grievances. Citizens’ complaints are being addressed without delay, with concerned departments directed to take swift action, resulting in timely relief and growing trust in the administration.
On Thursday, residents Ankit of Siddharth Colony and Rahul of Kalyan Nagar met Deputy Commissioner Neha Singh at her office and expressed gratitude for the quick resolution of their issues.
Ankit, a resident of Siddharth Colony, had submitted a complaint via email stating that while a new street had been constructed in his locality, the concrete debris from the old street had not been removed, causing inconvenience to residents. He also pointed out that a sewerage manhole in the newly constructed street was elevated above the road surface, creating the possibility of accidents and posing a risk to passing vehicles.
Taking immediate cognizance of the complaint, the Deputy Commissioner directed the concerned officials to resolve the issue on priority. Acting promptly on her instructions, the administration addressed the problem and provided relief to residents.
In another case, Rahul, a resident of Kalyan Nagar, had approached the administration regarding difficulties in securing admission to a college. According to his complaint, his OBC certificate could not be issued because his caste details had not been verified in the Family ID records. Upon receiving the complaint, the Deputy Commissioner called the concerned officials to her office and ensured the matter was resolved without delay.
The Deputy Commissioner also took note of another complaint submitted by Rohini, a resident of village Prahladpur Kidauli, regarding the non-cleaning of a village drain. Treating the matter seriously, she directed the concerned departmental officers to take immediate action.
Speaking on the occasion, Deputy Commissioner Neha Singh said that the district administration remains fully committed to addressing public grievances effectively and in a time-bound manner. She stated that ensuring timely and satisfactory resolution of citizens’ complaints is a top priority and that all departments have been instructed to work with sensitivity and responsiveness for the convenience and welfare of the public.
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